Returns & Refunds Policy

Refunds

Once your return has been received and inspected, we will email you to confirm that we have received your returned item.

If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please note that processing times can vary depending on your payment provider.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card provider — it may take some time before the refund is officially posted.
3. Contact your bank, as processing times can vary.

If you’ve completed all of the above and still haven’t received your refund, please contact us at info@woodnwax.co.uk.

Sale Items

Only items purchased at full price are eligible for a refund. Unfortunately, sale items cannot be refunded.